FAQ’s / Important Information

Q: How do I change my address or phone number?
A: You can come into any branch lobby and the teller will help you.  If you are unable to come into one of the branch locations you may call us at (717) 896-3433 and ask for a change of address form to be mailed to you, simply fill it out and return it to the bank.

Q: Are my accounts FDIC Insured?
A: Halifax National Bank is a federally chartered bank insured by the FDIC. FDIC's basic coverage has been increased from $100,000 to $250,000 per owner.  Certain retirement accounts and joint accounts offer additional coverage.  You can estimate your coverage with EDIE the Estimator at www.fdic.gov/edie/

Q: What do I do if I have lost my debit card?
A: During banking hours, please call us at (717) 896-3433.  If it is outside of our business hours, you can call STAR at (800) 523-4175.

Q: What do I do if I have been a victim of Identity Theft?
A:  1. Review and place a Fraud Alert on your credit reports.

US Government Agencies
Federal Trade Commission
Identity Theft Clearing House
Hotline: 877-438-4338
IDD: 202-326-2502
Website: http://www.consumer.gov/idtheft/   
Social Security Administration
Fraud Hotline: 800-269-0271

Credit Reporting Agencies

Equifax
PO Box 740241
Atlanta GA  30374-0241
To request a credit report: 1-800-685-1111 Option 4
To report fraud: 1-800-525-6285
Website: www.equifax.com

TransUnion Corporation
Fraud Victim Assistance Division
PO Box 6790
Fullerton CA  92834-6790
To request a credit report: 1-800-916-8800
To report fraud: 1-800-680-7289
Website: www.transunion.com

2. Close the accounts that you know or believe to have fraudulent activity.  Keep copies of the fraudulent activity.  File a dispute letter or form with supporting documents of the fraudulent activity. 

3. File a report with the local police.  Retain a copy of the police report for your records in case the creditors need proof of the crime.

4. File a complaint with the Federal Trade Commission.  This will help law enforcement officials across the nation track down identity thieves.  You can file a complaint on line at www.consumer.gov/idtheft   by calling 1-877-438-4338 or mail your information to
Identity Theft Data Clearing House, Federal Trade Commission, 600 PA Ave NW, Washington DC  20580